Try the new RX
Current stage
After you log in, you can choose Try our new Retail Exchange look and feel. This step is optional.
- Same username and password
- Switch back any time
- Share quick feedback
Welcome
We are refreshing Retail Exchange (RX) with a modern look and feel, improved navigation, and stronger security, while keeping the day-to-day work you rely on.
The good news: if you mainly use Purchase Orders, Invoices, and Despatch Advices, your core workflows stay the same. You will still select, review, and process documents as you do today, with a cleaner interface and useful improvements underneath.
This guide explains what is changing, what is new, and how you can try the updated experience before we move everyone across.
Our rollout plan
We are not switching everyone over in one go. We will roll this out in stages so you have time to get comfortable.
New RX becomes default
After the trial, the new Retail Exchange becomes the default when you log in.
- You will be required to update your password for stronger security
- Short period to return to the old site if needed
- Advance notice before this change
Full migration
When we are confident the new experience is working well, we retire the old site.
- Everyone uses the new Retail Exchange
- Clear communication before switch-off
You are in control during the trial. There is no pressure to switch until you are ready. We encourage you to try it and tell us what you think.
What stays the same
These essential capabilities are fully supported in the new Retail Exchange.
| Capability | Status |
|---|---|
| Purchase order management | Unchanged |
| Invoice management | Unchanged |
| Despatch advice management | Unchanged (formatted view and line/package report) |
| Mark documents as processed | Unchanged |
| Select / deselect / invert rows | Unchanged |
| View purchase orders | Unchanged (formatted view with print) |
| View tax on invoices | Unchanged (dedicated link) |
| Email alert configuration | Unchanged (improved setup screen) |
| File upload | Unchanged (major improvements below) |
| Document search | Unchanged (now Advanced Search) |
| Error, rejection, and part-accepted handling | Unchanged (clearer routing) |
| Trading partner context | Unchanged (stronger partner and division filters) |
The biggest navigation change
A simpler menu structure
The old Retail Exchange had a separate menu page after login and a long dropdown list of document types. The new site replaces this with an Operations Dashboard home and a persistent sidebar. The menu is always visible on the left, and the current section is clearly highlighted.
For most users, this is the main thing that looks different. Your day-to-day screens (Purchase Orders, Invoices, and Despatch Advices) are in the same place in the sidebar.
Other message types
In the old site, many document types had their own menu item (for example Price Catalogues, Statements, Remittance Advices, Returns Instructions, and others).
In the new Retail Exchange, these are brought together under Other Message Types and Advanced Search.
| Old menu (examples) | Where to find it in new RX |
|---|---|
| Price Catalogues | Other Message Types or Advanced Search |
| Statements | Other Message Types or Advanced Search |
| Remittance Advices | Other Message Types or Advanced Search |
| Returns Instructions | Other Message Types or Advanced Search |
| Received Despatch Advices | Other Message Types or Advanced Search |
| Inventory Reports | Other Message Types or Advanced Search |
| Receiving Advices | Other Message Types or Advanced Search |
| Sales Reports | Other Message Types or Advanced Search |
| Order Responses | Other Message Types or Advanced Search |
If you only use Purchase Orders, Invoices, and Despatch Advices, you can ignore this section. Most Retail Exchange users do not use these other document types.
Specialised types such as Debit & Credit Memos, Acknowledgements, Cost Cards, Handling and Movement, and Stocks are also available via Other Message Types and Advanced Search.
What is new and improved
Operations Dashboard
- New home screen after login with a date range (up to 30 days)
- Module cards, charts, top transactions, and quick links to your usual work
New look and feel
- Modern Celtrino branding with a clean, consistent layout
- Summary cards on management screens (including selected counts)
- Clearer document views with print (orders and despatch advices)
- Despatch line and package report
- Your name and email shown in the header
Improved navigation
- Land on the Operations Dashboard after login
- Persistent sidebar for day-to-day work
- Active section always highlighted
- Support contact (email / phone) in the sidebar
Improved filtering and searching
- Date filter on every management screen (defaults to the last 7 days)
- Column filters for precise filtering
- Stronger trading partner and division filtering
- Filters, sort order, and page position are remembered
- Advanced Search replaces Document Search
- Data auto-refreshes every 5 minutes; new records are briefly highlighted
- Browser notifications when new orders or invoices arrive (if the tab is in the background)
Improved visibility of input and output files
- Every document row has separate links for input and output files
- View files in the browser or download them
- In-browser viewer supports CSV, EDI, XML, RNI, and plain text
- Returning from a detail or file view keeps your filters intact
Improved file upload
- Drag and drop files into the upload area
- Upload multiple files in one action
- Preview images, PDFs, text, and spreadsheets before uploading
- Edit text files in the upload preview before submitting (CSV, EDI, EDIFACT, JSON, LOG, RNI, TXT, XML)
- See per-file status (Queued, Uploading, Uploaded, Failed)
- Remove individual files or clear the queue before submitting
- Progress bar; failed files stay so you can retry
Clearer document actions
In the old site, clicking a row could open different things depending on context. In the new site, actions are separated.
| Action | How to access |
|---|---|
| Add or edit a note | Dedicated Note link on the row |
| View order | Dedicated Order link (formatted view) |
| View invoice | Dedicated Invoice link |
| View tax | Dedicated Tax link |
| View errors | Error status routes to the error view |
| View buyer rejection | Rejected status routes to the rejection report |
Improved export
- Export selected rows only, or all visible filtered rows, not the entire dataset
- Export to CSV or Excel
Improved email alerts
- Modern setup screen with a configuration panel
- Up to five email addresses per alert event
- Filter alerts by event type
- Active / total alert counts for a quick overview
- Send a test email to confirm your setup
Security enhancements
| Enhancement | What it means for you |
|---|---|
| Forgot password | Reset your password yourself from the sign-in screen (requires an email address on your account) |
| Email address on your account | Register or verify your email so you can recover your password securely |
| Email verification | Verify your registered email before full access |
| Session timeout | After 15 minutes of inactivity, you see a warning with 60 seconds to continue or log out |
| Token-based authentication | More secure login technology |
| Automatic session refresh | Stay logged in during active use without interruption |
| Session restoration | Returning later can restore your session without signing in again |
Action you may need to take: if your account does not have an email address registered, contact Celtrino Customer Care so we can add one. This is required before you can use the forgot-password feature.
Getting started: your first login
- Log in to Retail Exchange as usual with your existing username and password.
- Look for Try our new Retail Exchange look and feel and select it.
- After login, you land on the Operations Dashboard. Use the sidebar on the left to open Purchase Orders, Invoices, or Despatch Advices.
- Use the date filter at the top of the screen to set your date range (defaults to the last 7 days).
- Use the column filters, or trading partner / division filters, to find specific documents.
- Click the dedicated links on each row to view orders, invoices, notes, tax, or files.
- When you are finished, use Give feedback (header or user menu) to rate your experience (1–5 stars) and leave an optional comment.
- If you prefer the current site, use Return to previous version. Feedback is optional and never blocks you from returning.
Giving us feedback
Your feedback during the trial period is valuable. You can:
- Click Give feedback from the header or user menu (star rating 1–5 required, plus optional comments)
- Share feedback when you switch back to the previous version (optional; you will not be blocked from returning)
We review all feedback and use it to improve the experience before the full rollout.
Need help?
Questions or issues during the trial? Use the support contact in the sidebar, or contact Celtrino Customer Care. If you cannot reset your password, ask us to confirm an email address is registered on your account.
Email: [email protected]
UK: +44 (0) 2838 897 107
Ireland: +353 1 873 9909